Contact Us

We are here to help

to find out more about our products, you can talk to one our friendly product advisers on 0247 718 0306 or email us at hello@myperfectcosmeticscompany.co.uk

Returns

We are so confident that you will love our products that we offer a full no quibble 30 day money back guarantee on all of our products. To be eligible for a refund, you must contact our Customer Service Team prior to returning products. You have 14 days for us to receive the products once notified, you will be responsible for paying for your own postage costs for returning your item.

Once your return is received your refund will be processed, and a credit automatically applied to the original method of payment, within 5 working days. If 30 days have expired since your purchase, unfortunately you will no longer be eligible for a refund.

Call us on 0247 718 0306 or email us at hello@myperfectcosmeticscompany.co.uk

Exchanges

My Perfect Cosmetics Company is committed to providing a quality service for its customers and selling in an open and accountable way that builds the trust and respect of all our partners. Our  Complaints Policy  is designed to provide guidance on the way in which we receive and manage complaints. We want to help you, our customer, to resolve any complaint as quickly as possible.

If an item is defective or damaged and you request an exchange of the same item, send us an email at hello@myperfectcosmeticscompany.co.uk or call us on 0247 718 0306 . The time it takes for your exchanged product to reach you can vary, dependent on where you live.

Delivery FAQs

How long does delivery take?

We always advise of up to a 14 day turnaround, however it very rarely takes this long. Orders are usually dispatched within a few days of placing and then take 3-5 working days to arrive via The Royal Mail standard tracked UK shipping.

Who will deliver my order?

Your order will be delivered with Royal Mail standard tracked UK shipping.

Does my package need signing for?

No, you will not need to sign for your package. It is on a tracked only service.

Will my package go through the letterbox?

Your package will not go through the letterbox. If you are unable to take delivery of your order, Royal Mail should leave you a red card through your door advising if it has been left with a neighbour or returned to your local sorting office. There will be re-delivery or collection options on the red card.

Unsubscribing

If you wish to unsubscribe from My Perfect Cosmetics Company’s marketing communications, please email us at hello@myperfectcosmeticscompany.co.uk or phone in on 0247 718 0306